1. What is your role? 
(To select more than one, hold down CTRL while clicking on each entry you want to select)

Darton Faculty Darton Staff Darton Student non-Darton student Community User

2. Which Library Service / Resource are you evaluating?

Reference Help Circulation Services Interlibrary Loan Collection (library materials) Facility (building) Other (please specify) (Specify other... )

3. Overall, how satisfied were you with the service / resources you received from the department?

Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied

4. Overall, how helpful was the library staff member who worked with you?

Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied

5. To what extent did the service exceed expectations?

Great extent Some extent Met expectations Less than expectations Much less than expectations

6. How accurate was the information?

Highly accurate Mostly accurate Not applicable Innacurate Highly innacurate

7. To what extent did the Library staff member provide a comprehensive explanation or rendering of service?

Great extent Some extent No opinion Little extent No extent

8. How effective was the Library staff member in understanding your request?

Understood readily Understood slowly Did not understand Not applicable

9. How courteous was the library staff member?

Exceptionally courteous Courteous Discourteous Not applicable

10. What type of library resource did you use today?
(To select more than one, hold down CTRL while clicking on each entry you want to select)

Journal articles Books ..................... Interlibrary Loan Request Checked out materials Reserve Readings Reference Assistance Library Instruction GIL - Library Catalog GALILEO Photocopier Microforms - Readers Microforms - Printer Printing from Computer

11. Did you find the resource / information you needed?

Yes Mostly A little No No opinion

Your comments?